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Support
Contact us
We usually reply within one working day. In the app you can also use Settings → Report a problem — it includes your app version so we can help faster.
If you're in danger, contact local emergency services first (South Africa: 10111 or 112 from a mobile).
How do I sign in?
Enter your mobile number and we'll text you a 6-digit code. No password needed.
The code didn't arrive
Check the number and country code, wait a minute and tap resend. If it still doesn't arrive, email us with your number.
How do plans work?
Anyone can post a plan — a dinner, a table, a trip. Others request to join and the host approves who comes. Approved guests see the exact venue and the plan chat.
Does JoinBash take payments?
No. JoinBash never handles money between members. Agree costs in the plan chat and pay the venue directly where you can. Never send money to someone you haven't met.
How do I report or block someone?
Open their profile, a plan, or long-press a chat message, then choose Report or Block. We review every report and act on our Community Guidelines.
What's the verified badge?
Hosts can verify their ID (Profile → Get the verified badge). It takes about 2 minutes with an ID document and a selfie, checked by our partner Veriff.
How do I change my phone number or email?
In the app: Settings → Phone number or Settings → Email.
How do I delete my account?
In the app: Settings → Delete my account. This permanently deletes your profile, plans, chats and messages. You can also email us to ask.